The way we work has changed dramatically in the last 20 years and this is mainly down to the use of computers in our daily lives. 20 years ago computers were seen as a relatively new technology, which were often more a hindrance than a help.Secretaries were employed to answer the phone and type on manual type writers, meaning that mistakes had to be kept to a minimum when typing a letter, as there was no going back to spell check or change when the document was finished. Sales and purchasing was done mainly over the phone, and there were often sales representatives travelling to give people price lists and sell the company. (more…)